Privacy Policy

Introduction

This Privacy Policy applies to the services provided by Elysian Montreal, located at  Renaix Ave. 142, 7912 Dergneau, and accessible via info@elysianmontreal.com.

At Elysian Montreal, we value your trust. We are committed to protecting your personal data and handling it with the highest level of care, confidentiality, and transparency.

Data We Collect

We collect personal information that you provide directly to us when you place an order, create an account, or contact our customer service team. This may include:

  • Full name

  • Address details

  • Email address

  • Telephone number

  • Payment information

  • IP address and device details

  • Your activities and preferences on our website

We collect this data to ensure a smooth shopping experience and to continuously improve our services.

How We Use Your Data

Your personal information is used for the following purposes:

  • To process and deliver your orders efficiently

  • To provide exceptional customer service and support

  • To send order updates, offers, and relevant product information

  • To improve our website, products, and overall shopping experience

We may also use anonymized data to analyze trends and optimize performance.

Sharing Your Information

We only share your data with third parties when it is necessary to fulfill our services — such as payment processors, shipping partners, or technical service providers — or when legally required to do so.
All partners we work with comply with strict data protection regulations to ensure your information remains secure.

Data Retention

We retain your data only for as long as necessary to provide our services or as required by law. Once the retention period has expired, your data will be safely deleted or anonymized.

Cookies

Our website uses cookies to enhance functionality, analyze visitor behavior, and support marketing purposes.
You can adjust or disable cookies at any time via your browser settings.
For more details, please see our Cookie Policy.

Your Rights

As a valued customer, you have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your personal data

  • Object to or limit data processing

  • Request data portability

If you wish to exercise any of these rights, please contact us at info@elysianmontreal.com. We will process your request promptly and with care.

Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy, please reach out to us:

Company Name: Elysian Montreal
Address: Renaix ave. 142, 7912 Dergneau
Email: info@elysianmontreal.com