Shipping and Delivery
Introduction
At Elysian Montreal, we aim to deliver your order as quickly and accurately as possible. This policy outlines all essential information regarding our shipping and delivery procedures so that you always know what to expect.
Processing Time
All orders are carefully processed within 1 to 3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking details so you can follow your parcel every step of the way.
Delivery Time
The average delivery time is between 3 and 7 business days, depending on your location.
Please note that delivery may take longer during busy periods, holidays, or due to customs procedures beyond our control.
Shipping Method & Origin
All orders are shipped directly from our trusted suppliers in China to ensure efficient and cost-effective delivery.
Depending on your country’s regulations, customs duties or import fees may apply. These charges are the responsibility of the customer.
Shipping Costs
Shipping costs are automatically calculated and displayed at checkout.
Rates may vary depending on the weight, destination, and chosen shipping method.
Responsibility for Delivery
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Once the tracking information confirms delivery, the responsibility for the package transfers to the customer.
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Please ensure that your shipping address is entered correctly during checkout. Any address errors must be reported within 24 hours of placing your order.
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Elysian Montreal cannot be held responsible for lost packages due to incorrect or incomplete addresses.
Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact our customer service team at:
📧 info@elysianmontreal.com