Terms and Conditions
Introduction
These Terms and Conditions apply to all purchases made through the official website of Elysian Montreal, located at Renaix ave. 142, 7912 Dergneau, and accessible via info@elysianmontreal.com.
By accessing or purchasing through our website, you agree to be bound by the terms outlined below.
1. Applicability
By placing an order with Elysian Montreal, you acknowledge that you have read, understood, and agree to these Terms and Conditions. These terms apply to all transactions between Elysian Montreal and its customers.
2. Product Information
We take great care to ensure that all product descriptions, images, and details are accurate and up to date. However, minor variations, technical errors, or inaccuracies may occur.
Colors may appear slightly different due to lighting conditions or display settings.
3. Ordering and Payment
All orders are processed once full payment has been received.
Payment methods may vary depending on your country of residence. Customers are responsible for verifying which payment methods are available to them during checkout.
Please refer to our Payment Policy for more details.
4. Order Processing and Delivery
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Processing Time: 1–3 business days
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Shipping Time: 3–7 business days (depending on destination)
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Origin: Orders are shipped directly from our trusted suppliers in China.
Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
5. Returns and Cancellations
For detailed information about returns, exchanges, and cancellations, please review our Returns Policy.
6. Liability
Elysian Montreal is not responsible for loss, theft, or damage of parcels once the tracking information confirms successful delivery to the provided address.
Please ensure that your shipping information is entered correctly at checkout.
7. Intellectual Property
All content on our website — including but not limited to text, photographs, graphics, logos, and designs — is the exclusive property of Elysian Montreal and protected by applicable copyright laws.
Reproduction, distribution, or commercial use of any material without prior written consent is strictly prohibited.
8. Complaints Procedure
We value our customers and aim to provide excellent service.
Should you have any complaints or concerns, please contact us in writing at info@elysianmontreal.com.
Our customer care team will respond within 5 business days.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with Dutch law. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in the Netherlands.